SHIPPING AND RETURNS POLICY

How much is shipping?

Freight within New Zealand for most products are under our flat rate of $19.95. For bulky or
oversized products, freight will be quoted upon receiving the enquiry.
How long will shipping take?
New Zealand customers: Once picked up by the courier, parcels take 2-3 business days to all metro
areas, and 3-8 business days for rural deliveries.
*Please note that for online sales we currently we do not ship outside of New Zealand unless by
prior arrangement.
Order delays:
Please note, from time to time there may be a delay while we work through large volumes of orders.

RETURNS AND REFUNDS

Refunds will only be available for defects in products, or where we have provided a service, there
has been an error in the service provided. There are no refunds for any goods ordered from Cebelio
to the customer changing their mind; an expectation of quicker delivery; where a customer
subsequently buys the product elsewhere; a lack of expertise for use of the product; mistakes in
measurements provided to Cebelio or ordering the wrong product, among other reasons. If at the
absolute discretion of Cebelio Holdings LTD, Cebelio decides to provide a refund, this will be after a
30% restocking fee is charged. This will be based on the value of the stock or product purchased. The
customer will be responsible for all freight and transit insurance costs incurred both from the
warehouse and in returning the stock to the warehouse, plus other reasonable costs.
If the item(s) received is/are not what was ordered please do not open the sealed package in which
it was sent. Any attempt to use the incorrect item will be deemed to be acceptance by the customer
of the item(s) as a satisfactory substitute for the one that was ordered and no further claim can be
raised thereafter.
Cebelio owns the title of any extra or wrongly shipped goods with your order that have been
dispatched in error.
Where a customer has paid for goods using one payment method, and where the order does not
proceed in part or in full, Cebelio, at its absolute discretion, refund the money to the customer via
direct deposit through its bank account. Under these circumstances Cebelio would require the
customer name in full, the bank account number and the Bank/Branch (or BSB) number.

WARRANTY CLAIM

Some products sold by Cebelio come with a warranty, with the warranty terms and conditions
typically provided by the manufacturer depending on the product. Warranty for sheets or products
can be provided upon request. This warranty is not transferable and the warranty only exists for the
initial customer, or if a person is buying on behalf of someone else (such as a builder buying for an
end customer). Goods under warranty cover will be replaced by the manufacturer. Warranty only
covers the item(s) sold by Cebelio, Cebelio shall not be liable or responsible for other costs
associated with replacing the faulty or defected goods, including but not limited to labour, insurance
claims, damage to other goods when seeking to remove the faulty or defective goods.
All warranties are voided if the returned product is found in any way to be mishandled, mis-installed,
modified, tampered, abused, or physically damaged, either deliberately or accidental. Please attach
a copy of the original invoice or provide the original invoice number. A detailed fault description
must be sent together with all of the returning warranty goods, in addition to any other reasonable
requests made by the manufacturer to assess their warranty liability. The customer is responsible for
any shipping and transit insurance costs involved in sending the warranty claim goods back to
Cebelio and for paying new shipping and transit insurance for any subsequent good being returned
to the customer.

DISCLAIMER

Due to changing market forces and other extenuating circumstances that affect product availability,
and price stability we reserve the right to withdraw any product we advertise and change prices
without notice.
Information contained throughout the web pages and in our database is believed to be accurate and
reliable at the time of publishing. There may be misprints, human errors, and omissions. We reserve
the right to make changes and corrections in prices, products, and specifications without notice.
Images and other data displayed on this website should be regarded as illustrative and used for
informational purpose only. The actual products are often not identical to the images shown or
descriptions provided, and customers should not rely on the images or descriptions to match colour,
texture or other characteristics with existing material or desired material. Material re-ordered at a
later date will not necessarily be identical to the material ordered previously. The risk of colour
matching, texture matching and matching any other characteristics or traits of the material including
any risks associated with one order not being the identical product as another order lies entirely
with the customer.
In some instances, for larger orders or orders of slower moving items, there might be variations in
colour, texture or other product characteristics within the same order as we pick from different
batches made over time. In this regard Cebelio does not guarantee or warranty that you will be able
to obtain an identical product within the same order.